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Operational Effectiveness Training Specialist

Cambridge | Massachusetts | United States

ABOUT FOUNDATION MEDICINE

Foundation Medicine, Inc. (FMI) began with an idea—to simplify the complex nature of cancer genomics, bringing cutting-edge science and technology to everyday cancer care. Our approach generates insights that help doctors match patients to more treatment options and helps accelerate the development of new therapies. Foundation Medicine is the culmination of talented people coming together to realize an important vision, and the work we do every day impacts real lives. 

ABOUT THE JOB

The Operational Effectiveness Training Specialist/Manager will support the Product & Capabilities Training (P&CT) team in a hybrid role that assists with skill development associated with proficient use of various business management analytical platforms (i.e. PowerBI, Order Tracker, etc.) and other operational systems/processes (e.g PRC submissions) used by the external customer-facing teams to manage territory business. This individual will use their analytical skills to evaluate field capabilities on an continual basis to inform training of potential needs, and thus, keep the P&CT team connected to various stakeholders in the creation and execution of those solutions and strategies, enhancing skills that help drive performance. The other half of this role centers around the coordination of the P&CT team, their classes and the management of their assets.

Key Responsibilities:

  • Technology Training Specialist (40%)
    • Develop, execute and assess New Hire (Phase 1 and 2) Training for the various field-based technology platforms and territory management tools.
    • Partner with the broader SIA&E team (particularly Sales Analytics and Field Support Team) to continuously identify best practices and brainstorm solutions to guide training and onboarding of field teams as it pertains to both sales analytics and field support services
    • Work with field leaders to identify gaps and create training solutions, that are time- and cost-effective, to enable higher competencies where needed
    • Develop and facilitate (or manage vendors to do so) webinars, live training workshops, and other training modalities to consistently build the territory management capabilities of the field teams, as needed
  • Training Team Coordination (60%)
    • Act as a key liaison between Commercial and BioPharma team leaders and the P&CT team to organize and manage the Master Training Calendar 
      • Coordinate and plan all P&CT training events, including:
        • Field Capabilities – Home Study, Phase 1, Phase 2, and POA/NSM
        • Commercial Capabilities – include BioPharma internal teams as needed
    • Organize the logistics for the New Hire Phase 1 Onboarding Process & Phase 2 Advanced Training Platform(s)
      • Prepare communications for new hires regarding orientation and assignments, P&CT team members regarding upcoming classes and courses, as well as schedules and details of the department (including messages to leadership).
      • Develop and manage training collateral in a repository that can be accessed by joint stakeholders
      • Assist in the coordination and management of the new hire’s initial experience with FMI Commercial.
      • Coordinate with key stakeholders [HR [talent acquisition, benefits), IT [Enterprise IT, Mobility, Hardware), Ethics & Compliance, and other business partners] for presentations, updates and scheduling.
      • Connect with internal stakeholders and liaise with vendors regarding instruction and scheduling of workshops.
      • Ensure training assets and share drive contents are compliant.
      • Assist as needed with the PRC submission and review process.
      • Coordinating with key stakeholders to ensure documentation is complete following onboarding (IC Plan Signature, Training Completion Certificate, etc).
    • Compile and collate training-related (product/disease ontology knowledge, sales/territory management skills) needs assessments on a regular basis and create a communication system therein for field leadership
      • Includes moderate field travel for sales meetings and sales team observational analysis.
      • Work with Director of Training to maintain and manage a tracking system of core Commercial Trainings by employee and performance evaluation based on approved competencies.
      • Manage training assessments and regularly report on data trends.
  • Other projects as periodically assigned.  

QUALIFICATIONS

Basic Qualifications:

  • Bachelor’s Degree
  • 3+ years of experience in team coordination, project management and/or training creation and facilitation
  • 3+ years of experience with technology tracking systems such as CRM/data analytics

Preferred Qualifications:

  • Experience associated with learning and development, human resources, or organizational development
  • Outstanding organization and coordination skills
  • Excellent collaboration and influence skills
  • Customer service focus
  • Ability to work well within a team working towards targeted deadlines
  • High comfort level with Microsoft Office applications such as MS Word, MS Excel, and MS Power Point Experience with Cornerstone and Oracle Human Capital Management
  • Ability to create and maintain standard work procedures
  • Strong problem-solving skills Eagerness to expand knowledge in Training & Development and the Commercial Space

Foundation Medicine is proud to be an Equal Opportunity and Affirmative Action employer and considers all qualified applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin. Further, qualified applicants will not be discriminated against on the basis of disability or protected veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also FMI’s EEO Statement and EEO is the Law and Supplement. If you have a disability or special need that requires accommodation, please let us know by completing this form.  (EOE/AAP Employer)

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