At Foundation Medicine we look for the best and brightest interns and co-ops who share our hunger for transforming cancer care. Learn more about our 2022 program here.
About the Job
The Customer Experience Executive (CEE), International (Japanese Speaking preferred) within the Client Services Operations team partners directly with a subset of current key FMI global partners serving as a single point of contact and liaison for pre-, peri-, and post-testing. The position is responsible for providing an excellent operational customer experience end to end, which includes support across all of FMI’s product portfolio and services in addition to direct insights on case management.
The CEE, International ensures FMI’s global partners and patients are satisfied with our products and services, client concerns and questions are documented and addressed promptly, and monitors all client activities and ordering patterns to identify opportunities for improvement and refinement of service delivery. This role works strategically with all relevant stakeholders to recommend tailored services that champion the sustainability and growth of key accounts. The CEE, International is a role model for collaboration and the best customer service to ensure metrics display the best in the business.
Please be aware that Foundation Medicine mandates COVID-19 vaccination of all employees regardless of work location. Accommodations may be made in accordance with applicable law.
Foundation Medicine, Inc. (FMI) began with an idea—to simplify the complex nature of cancer genomics, bringing cutting-edge science and technology to everyday cancer care. Our approach generates insights that help doctors match patients to more treatment options and helps accelerate the development of new therapies. Foundation Medicine is the culmination of talented people coming together to realize an important vision, and the work we do every day impacts real lives.
Internal applicants, please use your FMI email address.
At Foundation Medicine we look for the best and brightest interns who share our hunger for transforming cancer care. Not only will each intern have the opportunity to learn and grow, but we will also learn from our interns as we pursue our passion together. We offer opportunities in departments across the company including: Lab Operations, Cancer Genomics, Data Strategy & Product Development, Technology, and Business Support Services.
"My time as an intern helped shape my career decisions. Seeing the important work done at Foundation Medicine helped me realize that this was the right path for me. After I graduated college in May of 2020, I was offered a full-time position as a Molecular Technician, before being promoted to a Molecular Technologist I. In my current role, I process patient samples by performing DNA digestion, extraction, library construction, and quality control assays."
- Stephanie, Molecular Technologist, Former Laboratory Operations Intern
Learn more about making the most of your internship here.
Foundation Medicine is proud to be an Equal Opportunity and Affirmative Action employer and considers all qualified applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin. Further, qualified applicants will not be discriminated against on the basis of disability or protected veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also FMI’s EEO Statement and EEO is the Law and Supplement. If you have a disability or special need that requires accommodation, please let us know by completing this form. (EOE/AAP Employer)
To all recruitment agencies: Foundation Medicine does not accept agency resumes. Please do not forward resumes to our jobs alias, Foundation Medicine employees or any other organization location. Foundation Medicine is not responsible for any fees related to unsolicited resumes.