Morrisville | North Carolina | United States
ABOUT FOUNDATION MEDICINE
Foundation Medicine, Inc. (FMI) began with an idea - to simplify the complex nature of cancer genomics, bringing cutting-edge science and technology to everyday cancer care. Our approach generates insights that help doctors match patients to more treatment options and helps accelerate the development of new therapies. Foundation Medicine is the culmination of talented people coming together to realize an important vision, and the work we do every day impacts real lives.
ABOUT THE JOB
Director, Client Services is responsible for performing multiple activities in support of FMI’s Client Services operations to ensure that patient and client orders and inquiries are processed within FMI’s service and quality metrics. The Director ensures the Client Services functions (order processing, patient sample procurement, and call center) are effective and efficient by collaborating with operations leaders to anticipate and resolve issues related to efficiencies in throughput, staffing, and client services processes. The Director, Client Services will be located in Morrisville, North Carolina with travel to the San Diego and Cambridge locations (20%).
Foundation Medicine is proud to be an Equal Opportunity and Affirmative Action employer and considers all qualified applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin. Further, qualified applicants will not be discriminated against on the basis of disability or protected veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also FMI’s EEO Statement and EEO is the Law and Supplement. If you have a disability or special need that requires accommodation, please let us know by completing this form. (EOE/AAP Employer).