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Director, Field Operations

  • United States
  • Full Time

About the Job

The Director, Field Operations is responsible leading the broader Field Operations team at FMI. This team plays an important strategic role in ensuring that our field teams have the tools, resources and technology they need to successfully execute their roles, and ultimately help FMI achieve it’s mission of transforming cancer care. The Field Operations team is focused on field automation and enablement tools/technology, master data management and data stewardship of commercial data, incentive compensation plan administration and operations, field reporting and field operational support. This leader partners closely with leaders within the Field and Marketing Teams, IT, and beyond.

Key Responsibilities

• Field Technology

  • Responsible for setting the strategic vision for and the everyday management of various Sales Force Automation & Enablement tools (CRM, Field Reporting Platforms, etc.) for the field facing teams.
  • Act as the representative of the business teams for the field CRM requirements gathering, testing, and implementation.
    • Partner with IT, Marketing, Sales, Biopharma, Market Access, and Medical Affairs for implementation of field enablement (CRM/SFA) platforms.
  • Pro-actively identify and recommend updates/changes to optimize FMI’s enablement and automation systems.
  • Partner with Training to implement develop and execute a learning plan for the various field enablement and automation platforms.
  • Ensures that all field enablement and automation platforms adhere to FMI’s compliance policies.

• Field Incentive Compensation Administration

  • Manage the team responsible for the administration and operational support for the field incentive compensation and awards programs, in partnership with Strategic Insights & Analytics, as well as Field Leadership.

• Field Operations Support

  • Partner with Strategic Analytics to develop various tools, dashboards, reports, and technology solutions that capture key performance metrics and information to enable field performance.
  • Work with Field Support to manage and operationalize key field reports.

• Data Management & Reporting

  • Provide strategic oversight to commercial (Clinical Commercial & Biopharma Commercial) Data Governance and stewardship.
  • Partner effectively with other Data Steward and Data Governance leads across the company to ensure data integrity and a strategic data vision.
  • Develop and execute a strategic vision for leveraging commercial data compliantly with Biopharma partners.

• Field Force Structure & Alignment

  • Act as a strategic partner to the business regarding field force size, structure, and resource allocation strategies.

• Team Leadership

  • Provide management, coaching, and development to the Field Operations team.
  • Set and execute on the strategic remit of the Field Operations team.
  • Partner effectively with key internal stakeholders within the organization.
  • Act as an internal expert and thought partner related to topics of field operations and enablement platforms.

• Travel internationally/domestically up to 15% of the time.

• Other duties as assigned.


Basic Qualifications

• Bachelor's Degree

• 10+ years of sales operations experience in the pharmaceutical, biotech, or diagnostics industry (which may include work as a consultant or supplier to the industry)

Preferred Qualifications

• Master's Degree or MBA

• Experience in Oncology or Diagnostics

• Extensive experience Sales Force Design, Targeting, Incentive Compensation and Field Operations work

• Extensive experience supporting technical design of commercial systems and implementing applications (CRM/SFA)

• Advanced knowledge of MS Office (Excel, PowerPoint, Word)

• Experience in leading and supporting CRM build outs for business functions

• Proven history of working and delivering on multiple projects simultaneously with tight deadlines and changing priorities

• Deep knowledge and robust understanding of business operations and ability to identify and investigate operational needs and opportunities, and leads the implementation of improvements within area of responsibility

• Familiarity with database architecture and back-end commercial systems

• Demonstrated ability to work effectively in cross functional teams with a history of leadership and initiative in achieving organizational objectives

• Ability to operate in ambiguous situations and determine focused objectives and a clear path forward in the face of open questions

• Demonstrated ability to work with many cross-functional partners

• Ability to understand and influence decisions

• Ability to interact and communicate with all levels in the organization

• Strong analytical and problem-solving skills

• Understanding of HIPAA and importance of privacy of patient data

• Commitment to FMI values: patients, innovation, collaboration, and passion


Please be aware that Foundation Medicine mandates COVID-19 vaccination of all employees regardless of work location. Accommodations may be made in accordance with applicable law.


About Foundation Medicine

Foundation Medicine, Inc. (FMI) began with an idea—to simplify the complex nature of cancer genomics, bringing cutting-edge science and technology to everyday cancer care. Our approach generates insights that help doctors match patients to more treatment options and helps accelerate the development of new therapies. Foundation Medicine is the culmination of talented people coming together to realize an important vision, and the work we do every day impacts real lives.

Confidence, or the belief that we need to check every box before applying for a job, can sometimes hold us back from going after a role that inspires us. At Foundation Medicine there's no such thing as the 'perfect' applicant, and our company is a place where every employee can make an impact and continue to grow whatever background they may have or path they may have taken. So, as long as you meet the basic qualifications for a role, please apply if you see a position that would make you excited to come into Foundation Medicine every day and help us transform cancer care.

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Foundation Medicine is proud to be an Equal Opportunity and Affirmative Action employer and considers all qualified applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin. Further, qualified applicants will not be discriminated against on the basis of disability or protected veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also FMI’s EEO Statement and EEO is the Law and Supplement. If you have a disability or special need that requires accommodation, please let us know by completing this form.  (EOE/AAP Employer)

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