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Director, Product & Capability Training

  • United States
  • Second Street, Cambridge, Massachusetts, United States
  • Full Time

About the Job

The Director, Product & Capability Training (PCT) leads the PCT team and is responsible for developing and executing the short and long term learning strategy, tactical plan and resource model to effectively support the onboarding, knowledge/skill development, and overall training for the US field teams across the two FMI business units. This includes disease state, product knowledge, business acumen, sales capabilities and other commercial processes and systems.

Key Responsibilities

  • Build and sustain collaborative relationships with key business stakeholders, serving as a thought partner and strategic advisor to the business, including members of the C-Suite and Senior Leadership team.
  • Cultivate deep business knowledge and partnerships to inform the development of the learning strategy in support of near and long team needs of the business
  • Lead the design, development, and implementation of cohesive, scalable, and sustained learning programs which increase the skills, knowledge, and performance of field commercial teams. This includes all new hire training, ongoing and advanced training, product launches, national, divisional, and regional meetings, distance learning programs, instructor-led programs, and other identified training opportunities and methodologies.
  • Establish training initiatives that help translate business strategy down to actionable behaviors, through both core and advanced programs.
  • Conduct needs analyses and root cause analyses to understand the needs of the business; communicate insights and recommended solutions (learning or otherwise) to support the needs of the business aligned with strategy.
  • Develop capability assessments of commercialization efforts and design training programs to address gaps and needs.
  • Partner with subject matter experts and resources, both internally and externally, to implement and deploy learning solutions.
  • Recommend and manage external vendors to bring high quality services to the commercial team within budget.
  • Provide administrative oversight, manage budgets and timelines, and ensure adherence to all relevant policies and SOPs.
  • Serve as a coach, mentor and leader of the PCT team and as a leader within the Strategic Insights, Analytics & Enablement team.
  • Travel up to 30% of the time.
  • Other duties as assigned.


Basic Qualifications

  • Bachelor’s degree
  • 10+ years of pharmaceutical, biotech or diagnostics experience

Preferred Qualifications

  • Advanced degree
  • Field sales experience
  • 4+ years of experience in training, such as field training experience
  • Experience in CRM (preferably Salesforce.com)
  • Demonstrated experience identifying internal customer needs and making appropriate recommendations for most effective learning and development solutions
  • Proven ability to successfully lead and manage teams
  • Working knowledge of technology platforms that support learning and development initiatives
  • Strong understanding of molecular diagnostics for oncology and/or selling in the oncology space
  • Ability to effectively lead in a cross-functional and virtual team environment providing direction and guidance to team members
  • Ability to be flexible and energetic in a dynamic work environment
  • Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
  • Strong project management skills
  • Exceptional communication skills
  • Understanding of HIPAA and importance of privacy of patient data
  • Commitment to FMI values: patients, innovation, collaboration, and passion


#LI-Remote [Cambridge, Massachusetts, United States] 


About Foundation Medicine

Foundation Medicine, Inc. (FMI) began with an idea—to simplify the complex nature of cancer genomics, bringing cutting-edge science and technology to everyday cancer care. Our approach generates insights that help doctors match patients to more treatment options and helps accelerate the development of new therapies. Foundation Medicine is the culmination of talented people coming together to realize an important vision, and the work we do every day impacts real lives.

Confidence, or the belief that we need to check every box before applying for a job, can sometimes hold us back from going after a role that inspires us. At Foundation Medicine there's no such thing as the 'perfect' applicant, and our company is a place where every employee can make an impact and continue to grow whatever background they may have or path they may have taken. So, as long as you meet the basic qualifications for a role, please apply if you see a position that would make you excited to come into Foundation Medicine every day and help us transform cancer care.

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Foundation Medicine is proud to be an Equal Opportunity and Affirmative Action employer and considers all qualified applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin. Further, qualified applicants will not be discriminated against on the basis of disability or protected veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also FMI’s EEO Statement and EEO is the Law and Supplement. If you have a disability or special need that requires accommodation, please let us know by completing this form.  (EOE/AAP Employer)

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