Person, Text, Face

 

At Foundation Medicine we look for the best and brightest interns and co-ops who share our hunger for transforming cancer care. Learn more about our 2022 program here. 

 

Intern, Client Services and Quality (Undergraduate)

  • Kit Creek Road, Morrisville, North Carolina, United States
  • Full Time

About the Job

The Intern, Client Services and Quality will support the content and training initiatives of Customer Experience and Client Services. This position is responsible for understanding Customer Experience and Client Services training needs and working across multiple departments to meet end goals. The Intern will support developing content, scheduling, and working in a Learning Management System. This position will also support project initiative on quality monitoring, including supporting enhancing quality control rubrics.

The FMI Internship Program is offered to students currently registered in a degree program. It is a 10-12 week summer commitment, Full Time, 40 hours/week. Interns will gain a greater understanding of FMI through challenging project-based work, Spotlight Speaker Series with company executives, and the chance to connect with all employees by attending many company-wide events. 

Key Responsibilities

• Support training projects and initiatives across Customer Experience and Client Services.

• Support buildout of new Client Services, Associate curriculum and Client Services Hiring Manager checklist.

• Organize and optimize Client Services use of the learning management system, Cornerstone and the sales enablement platform, Brainshark.

• Support buildout of Quality Control rubrics for each functional area.

• Collaborate with internal subject matter experts and/or cross-functional teams for content development.

• Maintain information and organization of personnel files.

•  Other duties as assigned.

Qualifications

Basic Qualifications

• Rising senior enrolled in an accredited college or university pursuing a Bachelor’s degree in Business Management, Project Management, Education, Psychology or other related field

Preferred Qualifications

• Experience working in an office environment

• Proficiency with MS Office: Word, PowerPoint, Excel

• Familiarity with Brainshark and/or Cornerstone

• Ability to multi-task and remain flexible with changing priorities

• Excellent administrative and organizational skills

• Strong and effective verbal and written communication skills

• Understanding of HIPAA and importance of privacy of patient data

• Commitment to FMI values: patients, innovation, collaboration, and passion

 

Please be aware that Foundation Medicine mandates COVID-19 vaccination of all employees regardless of work location. Accommodations may be made in accordance with applicable law.

 

About Foundation Medicine

Foundation Medicine, Inc. (FMI) began with an idea—to simplify the complex nature of cancer genomics, bringing cutting-edge science and technology to everyday cancer care. Our approach generates insights that help doctors match patients to more treatment options and helps accelerate the development of new therapies. Foundation Medicine is the culmination of talented people coming together to realize an important vision, and the work we do every day impacts real lives.

Our 2022 Internship Program


At Foundation Medicine we look for the best and brightest interns who share our hunger for transforming cancer care. Not only will each intern have the opportunity to learn and grow, but we will also learn from our interns as we pursue our passion together. We offer opportunities in departments across the company including: Lab Operations, Cancer Genomics, Data Strategy & Product Development, Technology, and Business Support Services. 

Learn more about our 2022 program here. 

"My time as an intern helped shape my career decisions. Seeing the important work done at Foundation Medicine helped me realize that this was the right path for me. After I graduated college in May of 2020, I was offered a full-time position as a Molecular Technician, before being promoted to a Molecular Technologist I. In my current role, I process patient samples by performing DNA digestion, extraction, library construction, and quality control assays."

- Stephanie, Molecular Technologist, Former Laboratory Operations Intern

 

Learn more about making the most of your internship here. 

Face, Person, Female, Woman, Smile, Portrait, Photography, Photo, Girl

Foundation Medicine is proud to be an Equal Opportunity and Affirmative Action employer and considers all qualified applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin. Further, qualified applicants will not be discriminated against on the basis of disability or protected veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also FMI’s EEO Statement and EEO is the Law and Supplement. If you have a disability or special need that requires accommodation, please let us know by completing this form.  (EOE/AAP Employer)

To all recruitment agencies: Foundation Medicine does not accept agency resumes. Please do not forward resumes to our jobs alias, Foundation Medicine employees or any other organization location. Foundation Medicine is not responsible for any fees related to unsolicited resumes.