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Intern - Client Services (m/f/d)

  • Penzberg, Bavaria DE, Germany, 82377
  • Full Time

Ihre Aufgaben

  • Sie gewinnen Einblicke in die täglichen Aufgaben des Client Services Team und unterstützen aktiv unsere (Sr.) Client Services Associates bei der Betreuung unserer Kunden – hauptsächlich niedergelassene Onkologen, aber auch Krankenhäuser – bezüglich unserer Produkte und Dienstleistungen in enger Zusammenarbeit mit Roche; hier findet der direkte Kundenkontakt statt
  • Sie unterstützen zudem die KollegInnen in der Betreuung unserer Einsender und im reibungslosen Ablauf der Arbeitsprozesse sowie die Zufriedenheit unserer Kunden
  • Sie werden in die gesamte Kommunikation, Patientenberichte und andere Dokumente eingebunden und unterstützen die erfolgreiche Übermittlung
  • Sie übernehmen die Pflege unserer Datenbank mit Kundeninformationen

Ihr Profil

Für diese Position bringen Sie folgende Voraussetzungen mit:

  • Sie absolvieren ein naturwissenschaftliches Studium.
  • Sie verfügen über ein hohes Maß an Sorgfalt und Genauigkeit.
  • Eine zuverlässige Arbeitsweise ist eine absolute Voraussetzung.
  • Die Fähigkeit in einer schnelllebigen Umgebung zu arbeiten zählt zu Ihren Stärken.
  • Erste Arbeitserfahrung im Kundenservice und/oder Labor ist von Vorteil.
  • Fließende Deutsch- und Englischkenntnisse in Wort und Schrift runden Ihr Profil ab.

Ihre Perspektive

  • Eine spannende Aufgabe in einem dynamischen und internationalen Team
  • Einblicke in verschiedene Arbeitsbereiche von Foundation Medicine
  • Internationale Zusammenarbeit in einem tumordiagnostischen Unternehmen
  • Spannende und ansprechende Entwicklungsperspektiven sowie vielfältige Weiterbildungsmöglichkeiten

 

 

Foundation Medicine is proud to be an Equal Opportunity and Affirmative Action employer and considers all qualified applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin. Further, qualified applicants will not be discriminated against on the basis of disability or protected veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also FMI’s EEO Statement and EEO is the Law and Supplement. If you have a disability or special need that requires accommodation, please let us know by completing this form.  (EOE/AAP Employer)

To all recruitment agencies: Foundation Medicine does not accept agency resumes. Please do not forward resumes to our jobs alias, Foundation Medicine employees or any other organization location. Foundation Medicine is not responsible for any fees related to unsolicited resumes.

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The past twelve months have been beyond exceptional and nobody can deny the impacts the global corona pandemic had on our daily lives. However, there were many positives. Our working environment had to quickly adapt to the new situation and employers and employees just the same had to accommodate to the new circumstances. Continued or exclusive work from remote has become “the new normal” – and to everyone’s surprise, it is working just as well. 

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Foundation Medicines European subsidiary is located within the Roche Campus in Penzberg, Germany, just a couple of miles south of Munich. Roche Penzberg is one of Europe’s largest biotechnology centers, employing around 6,200 people from over 50 nations.

In addition to laboratory operations, the site functions as hub for internal collaborations and partnerships. The central location in Europe and within the Penzberg campus allow for a strong synergy between Foundation Medicine, various national and international partners and Roche. 

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The Foundation Medicine team in Penzberg consists of several groups, such as Laboratory Operations, Client Services & Accessioning, Computational Biology, Quality Assurance, Automation Engineering, Project management, Finance and IT. Many of the Roche amenities on campus can also be used by Foundation Medicine employees, such as the gym, canteen, and bus services.

Learn more about our German location from our Project Manager, Barbara.

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