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At Foundation Medicine we look for the best and brightest interns and co-ops who share our hunger for transforming cancer care. Learn more about our 2022 program here. 


Intern, Customer Experience Operations (Undergraduate)

  • Cambridge, Massachusetts, United States
  • Full Time

About the Job

The Intern, Customer Experience Operations works collaboratively with Customer Experience and Client Services to support key Customer Experience initiatives. This position supports the coordination, documentation and process enhancement initiatives in Customer Experience. This position will work closely with the Customer Experience Operations Manager, Senior Operations Specialist, and CX Area Leads to support enhancements to Customer Experience data analysis too, including the FMI Scorecard, and CRM dashboards. This position also supports the team by serving as a scribe during Customer Experience meetings and providing feedback on potential enhancements to process, highlight quality gaps and training needs.

The FMI Internship Program is offered to students currently registered in a degree program. It is a 10-12 week summer commitment, Full Time, 40 hours/week. Interns will gain a greater understanding of FMI through challenging project-based work, Spotlight Speaker Series with company executives, and the chance to connect with all employees by attending many company-wide events.

Foundation Medicine is unable to consider candidates that will require visa sponsorship now, or in the future, for this specific role.

Key Responsibilities

• Develop dashboards and support data structure.

• Organize SmartSheet reports and tasks for Customer Experience Scorecard.

• Support subscription data structure and playbook for subscription data.

• Support Customer Experience leadership and Customer Experience executives by taking meeting minutes and action items during team meetings.

• Support continued improvement of Customer Experience structure by providing feedback and supporting projects that align to enhanced process, quality, and/or training.

• Other duties as assigned.


Basic Qualifications

• Rising senior enrolled in an accredited college or university pursuing a Bachelor’s degree in Business Management, Project Management, Biological Sciences, or other related field

Preferred Qualifications

• Experience working in an office environment

• Proficiency with MS Office: Word, PowerPoint, Excel

• Familiarity with Smartsheets and Dynamics 365

• Ability to multi-task and remain flexible with changing priorities

• Excellent administrative and organizational skills

• Strong and effective verbal and written communication skills

• Understanding of HIPAA and importance of privacy of patient data

• Commitment to FMI values: patients, innovation, collaboration, and passion


Please be aware that Foundation Medicine mandates COVID-19 vaccination of all employees regardless of work location. Accommodations may be made in accordance with applicable law.


About Foundation Medicine

Foundation Medicine, Inc. (FMI) began with an idea—to simplify the complex nature of cancer genomics, bringing cutting-edge science and technology to everyday cancer care. Our approach generates insights that help doctors match patients to more treatment options and helps accelerate the development of new therapies. Foundation Medicine is the culmination of talented people coming together to realize an important vision, and the work we do every day impacts real lives.

Our 2022 Internship Program

At Foundation Medicine we look for the best and brightest interns who share our hunger for transforming cancer care. Not only will each intern have the opportunity to learn and grow, but we will also learn from our interns as we pursue our passion together. We offer opportunities in departments across the company including: Lab Operations, Cancer Genomics, Data Strategy & Product Development, Technology, and Business Support Services. 

Learn more about our 2022 program here. 

"My time as an intern helped shape my career decisions. Seeing the important work done at Foundation Medicine helped me realize that this was the right path for me. After I graduated college in May of 2020, I was offered a full-time position as a Molecular Technician, before being promoted to a Molecular Technologist I. In my current role, I process patient samples by performing DNA digestion, extraction, library construction, and quality control assays."

- Stephanie, Molecular Technologist, Former Laboratory Operations Intern


Learn more about making the most of your internship here. 

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Foundation Medicine is proud to be an Equal Opportunity and Affirmative Action employer and considers all qualified applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin. Further, qualified applicants will not be discriminated against on the basis of disability or protected veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also FMI’s EEO Statement and EEO is the Law and Supplement. If you have a disability or special need that requires accommodation, please let us know by completing this form.  (EOE/AAP Employer)

To all recruitment agencies: Foundation Medicine does not accept agency resumes. Please do not forward resumes to our jobs alias, Foundation Medicine employees or any other organization location. Foundation Medicine is not responsible for any fees related to unsolicited resumes.