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IT Platform Owner III, Veeva Administrator

  • Seaport Blvd., Boston, Massachusetts, United States
  • Full Time

About the Job

The IT Platform Owner III owns service delivery (production support) for one or more business critical IT solutions, understanding both the needs of the business and the technical platform in order to deliver business capabilities through configuration and platform administration. The incumbent provides day-to-day support for the IT platform and partners with vendors and the Engineering team, as needed, to ensure that business user’s needs are being met. The role requires a strong customer service mindset and is focused on creating and delivering value for our FMI business partners through technology. The IT Platform Owner III assists the IT Business Partner in forming and executing the technology roadmap with a focus on ensuring that FMI’s technology meets the needs of our business partners and stakeholders, and aligns with business strategy.

Key Responsibilities

  • Service Delivery
    • Provide support for day-to-day operations and availability of assigned applications and environments; provide support to internal FMI customers on assigned applications.
    • Troubleshoot and problem solve production systems, acting as point of escalation for platform related defects and incidents.
    • Partner with infrastructure to perform periodic maintenance of hardware as well as software updates to systems to ensure stable system performance.
    • Partner closely with vendor to stay in tune with releases, product capabilities, and product roadmap.
    • Provide guidance and support to business partners on business capabilities and product roadmap.
    • Support vendor updates, service packs and releases, and proactive messaging for upcoming changes related to platform and possible changes needed to the application.
    • Manage training and communications to business users in alignment with release schedule.
    • Maintain platform and version information in IT inventory (CMDB).
    • Manage change control process and documentation for regulated and non-regulated platforms.
    • Author and revise documentation of environment and operation procedures.
    • Oversee regular audit of application licenses, application users, and access details.
  • Project Delivery
    • Facilitate and guide requirements definition workshops with key client application users.
    • Write clear and detailed technical user stories based on user feedback and project goals.
    • Break down complex business needs into smaller, more digestible chunks of work.
    • Design/configure and deliver new capability requests to business customers in a fast paced, Agile environment.
    • Actively manage the team's backlog and elaborate on user stories where needed.
    • Participate in daily standups, backlog grooming, retrospectives, sprint planning, and other scrum ceremonies - or Kanban, as appropriate.
    • Escalate blockers to Agile PM to facilitate efficient deployment of solutions.
    • Collaborate with IT Business Partner to build and track the technology roadmap to support business capabilities and strategy.
    • Provide thought leadership and guidance on IT platform(s) to ensure that we not only realize ROI but that we continue to realize value.
    • Play a key role in technology selection / participate in RFP / vendor demos.
    • Accountable for all escalations to vendors.
    • Coordinate IT change requests for upgrades and platform configuration changes.
    • Conduct platform demos to ensure alignment with business requirements and processes.
    • Assist in preparing status updates and presentations.
  • Other duties as periodically assigned.


Basic Qualifications

  • Bachelor’s Degree in computer science, software engineering, or a related discipline
  • 4+ years of experience in information technology, software development or engineering, with a focus on testing or requirements management

Preferred Qualifications

  • Experience with Veeva Vault CTMS and maintaining system validation documentation
  • Experience working with Veeva’s Managed Services and Professional Services
  • Experience with the broader Veeva MedTech solutions ecosystem a strong plus
  • Experience with implementing Vault to Vault, Vault to Salesforce, and Vault to other non-Veeva solutions a strong plus
  • Experience with Veeva CRM and Promomats and Medcomms a plus
  • Familiarity with requirements definition and management related to a software development life cycle
  • Experience releasing Food and Drug Administration-regulated software
  • Understanding of the principles of a relational database, and fluency in SQL queries
  • Strong interpersonal skills that include effective written communication, oral communication, collaboration, and problem solving
  • Patience and a desire to provide world-class customer service
  • Demonstrated ability to utilize root cause analysis to identify problems from symptoms and implement solutions inclusively with team and business partners
  • Proven ability to work independently with minimal supervision; must be a self-motivated self-starter that can initiate and execute ideas
  • Demonstrated ability to thrive on technical challenges and takes pride in solving them
  • Demonstrated ability to work well under pressure while maintaining a professional demeanor
  • Excellent organizational skills and attention to detail
  • Understanding of HIPAA and importance of privacy of patient data
  • Commitment to FMI values: patients, innovation, collaboration, and passion



Please be aware that Foundation Medicine mandates COVID-19 vaccination of all employees regardless of work location. Accommodations may be made in accordance with applicable law.


About the Company

Foundation Medicine, Inc. (FMI) began with an idea—to simplify the complex nature of cancer genomics, bringing cutting-edge science and technology to everyday cancer care. Our approach generates insights that help doctors match patients to more treatment options and helps accelerate the development of new therapies. Foundation Medicine is the culmination of talented people coming together to realize an important vision, and the work we do every day impacts real lives.

Confidence, or the belief that we need to check every box before applying for a job, can sometimes hold us back from going after a role that inspires us. At Foundation Medicine there's no such thing as the 'perfect' applicant, and our company is a place where every employee can make an impact and continue to grow whatever background they may have or path they may have taken. So, as long as you meet the basic qualifications for a role, please apply if you see a position that would make you excited to come into Foundation Medicine every day and help us transform cancer care.

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Our second annual Hackathon took place virtually this year, providing our employees with the opportunity to pause their daily jobs and creatively problem solve with people from across the company.

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Foundation Medicine is proud to be an Equal Opportunity and Affirmative Action employer and considers all qualified applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin. Further, qualified applicants will not be discriminated against on the basis of disability or protected veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also FMI’s EEO Statement and EEO is the Law and Supplement. If you have a disability or special need that requires accommodation, please let us know by completing this form.  (EOE/AAP Employer)

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