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Lead Cloud Operations Engineer

  • Remote, United States
  • Full Time


The Lead Cloud Operations (CloudOps) Engineer is responsible for all aspects of our AWS environment as well as FMI software deployment CI/CD pipeline; including design, provisioning, monitoring, automation, and maintenance of our software and platform.  Activities will include leading and working closely across the various technology teams to maintain best practices, integrating post-deployment automated testing, the instantiation of automation scripts, maintenance and operations tasks related to the support of AWS services and infrastructure, and working with product teams to promote DevOps principles.

The Lead Cloud Operations Engineer will be expected to be able to clearly communicate vision to internal and external stakeholders. They will need to be able to communicate a technical solution to teams of varying technical skill. We are looking for a highly motivated individual who will thrive working within a fast-paced, team-oriented atmosphere

Key Responsibilities:

  • Lead research efforts for new technology and how to effectively integrate into our existing enterprise platform.
  • Support the FMI development teams to maintain uptime and reduce impact to patients.
  • Act as escalation point for all Cloud and DevOps platform support requests.
  • Provide support and guidance for operational requests regarding Cloud technology and CI/CD pipeline.
  • Oversee, develop, and manage all DevOps platform tools and processes.
  • Create, review, modify, and update AWS CloudFormation and Jenkins scripts.
  • Participate in the Cloud Operations 24/7 On-Call rotation. 
  • Coach and guide CloudOps team members in best practices for debugging, escalation management, RCAs, and IT service mindset.
  • Design and implement solutions to streamline business processes to achieve company goals more effectively and efficiently.
  • Partner directly with architects and product developers to create supportable designs and debug problems.
  • Independently research new technologies and propose a method to integrate them into existing technology stack.
  • Manage project timelines and workloads.
  • Deliver solutions in an Agile methodology.
  • Promote microservice architecture best practices to development teams.
  • Create and deliver presentations and documentation to the Technology team. 
  • Other projects as periodically assigned. 


Basic Qualifications:

  • Bachelor’s Degree.
  • 5+ years of work experience in Cloud or DevOps.
  • Experience working in an on-call rotation.

Preferred Qualifications:

  • Advanced Degree in Computer Science, Management Information Systems, or a related engineering field.
  • 5+ years in cloud computing, DevOps or IT.
  • Experience in managing or designing cloud deployment software.
  • Experience with CI/CD philosophy, processes, and toolsets.
  • Experience with infrastructure as code frameworks such as CloudFormation, Terraform, or other similar products. 
  • Experience with orchestration tools such as Jenkins, Puppet, Chef, Ansible, or other similar products. 
  • Knowledgeable of cloud architecture, networking, system administration, and security best practices. 
  • Familiarity with monitoring tools such as ELK, New Relic, DataDog, SonarQube, CloudWatch, CloudTrail, etc. 
  • A solid understanding of JSON, XML, and related notational data representations. 
  • Understands and has experience in working with version control software such as Git. 
  • Experience administering a Git management tool, such as GitHub Enterprise.
  • Comfortable with working in both Linux (RHEL, CentOS, Amazon Linux) and Windows environments. 
  • Advanced experience with infrastructure tools such as AWS, VMware, Docker, Kubernetes, and Swarm. 
  • Extensive knowledge about APIs, RESTful services and how they can be used to integrate with AWS. 
  • Experience designing and scripting “self-healing” cloud architecture. 
  • Familiarity with the Atlassian toolset including Jira and Confluence. 
  • Ability to work on a 24/7 on-call rotation, and prior experience on a rotation.
  • Commitment to reflect FMI’s values: passion, patients, innovation and collaboration.
  • Excellent organization skills and attention to detail.
  • Excellent written and oral communication skills.
  • Effective collaboration and problem-solving skillset including consensus building.
  • Understanding of HIPAA and the importance of patient data privacy.

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Internal applicants, please use your FMI email address.

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