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Manager, Process Excellence

  • Cambridge, Massachusetts, United States
  • Full Time

The Manager, Process Excellence is responsible for driving initiatives that result in process improvements, cost savings, and / or improved profitability. The position leads the implementation of sustainable process improvements and is responsible for creative ideas, inspiring innovation and setting a foundation of Process Excellence as a means of measuring and reporting results to ensure change initiatives deliver expected business results. While the primary focus of this position is in the specimen management and lab areas of the business, it also requires deep immersion in the upstream and downstream business functions and workflows, and strong collaboration with other process improvement professionals, functional leaders and frontline employees in order to deliver desired results.

Key Responsibilities

• Lead transformation initiatives and process improvement projects to achieve organizational goals.

• Lead cross-functional teams to ensure they are highly motivated, ensuring a high-performance culture.

• Define and implement the operational strategy and operating model for the “future state”. Drive assessment, planning, execution, and realization to meet the project results.

• Contribute toward building a grass-roots culture of continuous improvement.

• Conduct analysis that supports fact-based decisions; summarize and up-level critical takeaways to deliver concise and key messages.

• Lead efforts to implement Process Control and Management (process definition, documentation, ownership, metrics, and monitoring systems).

• Actively identify root causes of issues and designs solutions that address them.

• Model the use of Lean systems, tools, and philosophy. Support focused deployment of Lean tools across the organization and to assure excellence in operational execution.

• Drive targeted, sustainable improvements by leveraging process excellence skills and change management processes.

• Lead kaizen events via planning, execution, and post-kaizen support to ensure improvement opportunities are well support by the Process Excellence team with our functional partners.

• Facilitate workshops and Kaizen Event teams to help to quickly achieve strategic objectives, learning breakthroughs, and broad capability development among all participants across the enterprise.

• Partner closely with leadership to prioritize and implement continuous improvement in targeted areas.

• Lead and drive multiple project priorities simultaneously.

• Assist in the development of improvement roadmaps.

• Travel domestically and internationally up to 15% of the time.

• Other duties as assigned.


Basic Qualifications

• Bachelor’s Degree in Science, Engineering, or Technology

• 3+ years of experience in process improvement, business operations, and/or as a seasoned management consultant

Preferred Qualifications

• Master’s degree in Science, Engineering, and/or Business Administration (MBA)

• Lean Six Sigma Green Belt Certification or equivalent

• Proficient in Class A / Oliver Wight Business Process Management

• Previous experience in a CLIA Lab, diagnostics, medical device, or biopharma

• Experience using a structured approach to diagnose issues and work with teams solve problems

• Experience using planning and program management tools such as Smartsheet

• Experience working with global teams

• Demonstrated success in leading cross-functional teams and implementing transformation initiatives and projects with impactful results

• Formal training in one or more of these improvement methodologies (e.g. Lean Manufacturing, TPS, Six Sigma, Total Quality Management, Project Management, etc.)

• Working knowledge of FDA, International Organization for Standardization, Clinical Laboratory Improvement Amendments, and College of American Pathologist regulations

• Knowledge of and work experience with Food and Drug Administration regulated products

• Excellent organization and attention to detail

• Excellent presentation skills and strong interpersonal communication skills both internal and external to company

• Understanding of HIPAA and importance of privacy of patient data

• Commitment to FMI values: patients, innovation, collaboration, and passion


Please be aware that Foundation Medicine mandates COVID-19 vaccination of all employees regardless of work location. Accommodations may be made in accordance with applicable law.


About Foundation Medicine

Foundation Medicine, Inc. (FMI) began with an idea—to simplify the complex nature of cancer genomics, bringing cutting-edge science and technology to everyday cancer care. Our approach generates insights that help doctors match patients to more treatment options and helps accelerate the development of new therapies. Foundation Medicine is the culmination of talented people coming together to realize an important vision, and the work we do every day impacts real lives.

Confidence, or the belief that we need to check every box before applying for a job, can sometimes hold us back from going after a role that inspires us. At Foundation Medicine there's no such thing as the 'perfect' applicant, and our company is a place where every employee can make an impact and continue to grow whatever background they may have or path they may have taken. So, as long as you meet the basic qualifications for a role, please apply if you see a position that would make you excited to come into Foundation Medicine every day and help us transform cancer care.

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Learn more about our Global Portfolio Strategy teams here.

FBE is part of the larger Global Portfolio Strategy (GPS) Team, that works together and across the company to guide Foundation Medicine’s journey and develop the strategy that enables us to work toward our mission of transforming cancer care. The FBE teams play an important strategic role within GPS, aligning processes, insights, and training to ensure that the organization has the resources they need to successfully execute their roles.

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Foundation Medicine is proud to be an Equal Opportunity and Affirmative Action employer and considers all qualified applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin. Further, qualified applicants will not be discriminated against on the basis of disability or protected veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also FMI’s EEO Statement and EEO is the Law and Supplement. If you have a disability or special need that requires accommodation, please let us know by completing this form.  (EOE/AAP Employer)

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