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Senior Manager, Commercial Initiatives & Strategic Excellence

  • Seaport Blvd., Boston, Massachusetts, United States
  • Full Time

About the Job

The Senior Manager, Commercial Initiatives & Strategic Excellence is part of a growing team focused on translating thoughts into actions, and actions into results. With a focus on creating and improving customer value, this position is accountable for multiple initiatives supporting the Commercial business and its continued growth. This incumbent serves as an innovative leader, partnering with key business leads across the enterprise to drive transformative, sustainable business solutions.

Key Responsibilities

• Manage and execute strategic projects, operational initiatives, and transformational enablement projects as identified by Commercial and cross-functional leadership.

• Design and carry out approaches for implementation and integration of tactical solutions with cross-functional partners.

• Facilitate day-to-day coordination among team members and ensure that teams stay on track to completion.

• Work with Commercial leadership to assess and prioritize ideas and ensure clear timing and ownership is established for all projects pursued.

• Collaborate and drive cross-functional teams to integrate technical capabilities with functional intelligence to architect impactful and powerful experiences and solutions.

• Work directly with stakeholders to understand business objectives, define key performance indicators, and identify relevant benchmarks to evaluate performance; identify emerging themes and internal and external trends, and drive programs and strategies to execution.

• Design and model dashboard story frameworks and recommend data-visualizations based on user-defined business questions and the in-scope data. Communicate effectively, coach others on dashboard design, and build reports using business intelligence tools to monitor business performance and communicate results of marketing campaigns and initiatives.

• Act as a lead for all Commercial CRM requirements, integrations, development, training, and administration.

• Provide high quality solutions to business problems for CRM for Sales and Marketing.

• Be responsible for business and functional analysis, project management and risk analysis.

• Develop and maintain custom data input screens, reports, validation rules, and workflow.

• Monitor data security and setup of user security roles and profiles.

• Identify opportunities and gaps in terms of systems, people, and processes.

• Monitor project health through the effective use of project dashboards and management tools.

• Drive outcomes cross-functionally to build consensus and execute to meet deadlines and targeted results.

• Keep stakeholders engaged and informed of progress and potential risks.

• Drive escalation and resolution of critical project related issues.

• Serve as a hands-on multitasker with a high tolerance for ambiguity and complexity.

• Other duties as assigned.


Basic Qualifications

• Bachelor's Degree

• 7+ years of experience in Diagnostics/ Life Sciences/ Business Management

Preferred Qualifications

• Master’s Degree

• 3+ years of experience managing large and complex data sets

• Data analytics/modeling experience

• Diagnostics experience

• Strong project management experience

• Proficient (Salesforce) implementation experience

• History of cross-functional leadership

• Demonstrated ability to bridge business and technical domains skillfully, enabling communications between business and IT colleagues

• Demonstrated ability to think strategically about business issues and develop consensus

• Demonstrated interpersonal and leadership skills with the ability to engage and motivate

• Proven ability to work effectively with all organizational levels

• High level of comfort with technology tracking systems (E.g., CRM), and Microsoft Office applications (E.g., MS Word, MS Excel)

• Proficient in BI Applications such as DOMO, Salesforce Einstein Analytics

• Ability to comply with quality system regulations, standards, and procedures

• Excellent verbal and written communication skills

• Effective analytical and problem-solving skills, with keen understanding of value drivers

• High sense of urgency, ability to prioritize and adapt and thrive with change

• Understanding of HIPAA and importance of privacy of patient data

• Commitment to FMI values: patients, innovation, collaboration, and passion


LI- Remote [Cambridge, Massachusetts, United States]


Please be aware that Foundation Medicine mandates COVID-19 vaccination of all employees regardless of work location. Accommodations may be made in accordance with applicable law.


About Foundation Medicine

Foundation Medicine, Inc. (FMI) began with an idea—to simplify the complex nature of cancer genomics, bringing cutting-edge science and technology to everyday cancer care. Our approach generates insights that help doctors match patients to more treatment options and helps accelerate the development of new therapies. Foundation Medicine is the culmination of talented people coming together to realize an important vision, and the work we do every day impacts real lives.

Confidence, or the belief that we need to check every box before applying for a job, can sometimes hold us back from going after a role that inspires us. At Foundation Medicine there's no such thing as the 'perfect' applicant, and our company is a place where every employee can make an impact and continue to grow whatever background they may have or path they may have taken. So, as long as you meet the basic qualifications for a role, please apply if you see a position that would make you excited to come into Foundation Medicine every day and help us transform cancer care.

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Foundation Medicine is proud to be an Equal Opportunity and Affirmative Action employer and considers all qualified applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin. Further, qualified applicants will not be discriminated against on the basis of disability or protected veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also FMI’s EEO Statement and EEO is the Law and Supplement. If you have a disability or special need that requires accommodation, please let us know by completing this form.  (EOE/AAP Employer)

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