About the Job

The Director, Product & Capability Training (PCT) leads the PCT team and is responsible for developing and executing the short and long term learning strategy, tactical plan and resource model to effectively support the onboarding, knowledge/skill development, and overall training for the US field teams across the two FMI business units. This includes disease state, product knowledge, business acumen, sales capabilities and other commercial processes and systems.

Key Responsibilities

• Build and sustain collaborative relationships with key business stakeholders, serving as a thought partner and strategic advisor to leaders in the business unit
• Cultivate deep business knowledge and partnerships to inform the development of the learning strategy in support of near and long team needs of the business
• Lead the design, development, and implementation of cohesive, scalable, and sustained learning programs which increase the skills, knowledge, and performance of field commercial teams. This includes all new hire training, ongoing and advanced training, product launches, national, divisional, and regional meetings, distance learning programs, instructor-led programs, and other identified training opportunities and methodologies.
• Establish training initiatives that help translate business strategy down to actionable behaviors, through both core and advanced programs.
• Conduct needs analyses and root cause analyses to understand the needs of the business; communicate insights and recommended solutions (learning or otherwise) to support the needs of the business aligned with strategy.
• Develop capability assessments of commercialization efforts and design training programs to address gaps and needs.
• Partner with subject matter experts and resources, both internally and externally, to implement and deploy learning solutions.
• Recommend and manage external vendors to bring high quality services to the commercial team within budget.
• Provide administrative oversight, manage budgets and timelines, and ensure adherence to all relevant policies and SOPs.
• Serve as a coach, mentor and leader of the PCT team and as a leader within the Marketing Department
• Travel up to 30% of the time.
• Other duties as assigned.

Qualifications:

Basic Qualifications:

• Bachelor’s degree
• 10+ years of pharmaceutical, biotech or diagnostics experience with demonstrated and proven experience building and leading training teams
• 5+ years of People management experience

Preferred Qualifications:

• 12+ years of experience in training, such as field training experience
• Field sales experience
• Advanced degree
• Experience in CRM (preferably Salesforce.com)
• Demonstrated experience identifying internal customer needs and making appropriate recommendations for most effective learning and development solutions
• Proven ability to successfully lead and manage teams
• Working knowledge of technology platforms that support learning and development initiatives
• Strong understanding of molecular diagnostics for oncology and/or selling in the oncology space
• Ability to effectively lead in a cross-functional and virtual team environment providing direction and guidance to team members
• Ability to be flexible and energetic in a dynamic work environment
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
• Strong project management skills
• Exceptional communication skills
• Understanding of HIPAA and importance of privacy of patient data
• Commitment to FMI values: patients, innovation, collaboration, and passion

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