About the Job

The Platform Owner, LIMS owns service delivery for the R&D LIMS/ELN software, understanding both the needs of the business and the technical platform in order to deliver business capabilities through configuration and platform administration. This position provides day-to-day support for the platform and partners with vendors, the Automation Engineering team, and R&D team members, as needed, to ensure that business user needs are being met. The Platform Owner assists in forming and executing the R&D LIMS roadmap with a focus on ensuring needs of R&D stakeholders and aligning with business strategy.

Key Responsibilities

• Service Delivery:
  • Design, configure and maintain R&D LIMS and ELN Software.
  • Partner with LIMS consultant, scientists, laboratory and automation engineering team members to define business requirements 
  • Troubleshoot and problem solve acting as point of escalation for platform related defects and incidents.
  • Support vendor updates, and releases, and proactive messaging for upcoming changes related to platform and possible changes needed to the application.
  • Manage training and communications to business users in alignment with release schedule.
  • Maintain platform and version information.
  • Manage change control process and documentation 
  • Author and revise documentation of environment and operation procedures.
  • Oversee regular audit of application users and access details.
• Project Delivery:
  •  
  • Write clear and detailed technical user stories based on user feedback and project goals. Break down complex business needs into smaller, more digestible chunks of work.
  • Design/configure and deliver new capability requests to business customers in a fast paced, Agile environment.
  • Actively manage the team's backlog and elaborate on user stories where needed.
  • Participate in weekly standups, backlog grooming, retrospectives, sprint planning, as appropriate.
  • Conduct platform demos to ensure alignment with business requirements and processes.
  • Assist in preparing status updates and presentations.
• Other duties as periodically assigned.

Qualifications:

Basic Qualifications:

• Bachelor’s Degree
• 2+ years of experience in information technology, software development or engineering, with a focus on testing or requirements management

Preferred Qualifications

• Bachelor’s Degree in Computer Science, Software Engineering, Biology, or related disciplines
• Experience with Sapio, LabVantage or LabWare LIMS 
• Experience with NGS workflows 
• Experience configuring a LIMS or ELN 
• Understanding of the principles of a relational database, and fluency in SQL queries
• Familiarity with requirements definition and management related to a software development life cycle
• Ability to utilize root cause analysis to identify problems from symptoms and implement solutions inclusively with team and business partners
• Proven ability to work independently with minimal supervision; ability to initiate and execute ideas
• Ability to work well under pressure while maintaining a professional demeanor
• Strong interpersonal skills that include effective written communication, oral communication, collaboration, and problem solving
• Excellent organizational skills and attention to detail
• Patience and a desire to provide world-class customer service
• Understanding of HIPAA and importance of privacy of patient data
• Commitment to FMI values: patients, innovation, collaboration, and passion
   

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